Home away from home
Peng says the technical team will create predictive analyses about the trustworthiness of hosts and guests before confirming each reservation.
He says Airbnb has worked hard to manually review its China listings and remove those that don't meet standards.
The company has also organized Airbnb community events to advocate trust building.
The global team provides 24/7 customer support in 11 languages, including Chinese.
A host will have a guarantee of property damage protection of up to $1 million. A free liability insurance of up to $1 million will also protect hosts against third-party claims of bodily injury or property damage during guests' stays.
Blecharczyk has hosted hundreds of guests in San Francisco.
But most don't recognize him as Airbnb's co-founder.
He says the Airbnb home he stayed in Shanghai recently was "a cool place like a museum, with various items that the host has collected from his travels around the world. Such a unique experience is a reflection of our unique hosts."
