Openness, predictability key to investments
Q3 DeepSeek has been a buzzword and surprised the world starting this year. AI technology has been deeply integrated with various industries around the world. What opportunities do you foresee for your business from AI technology? What's your view on China's ability to sustain innovation in breakthrough technologies in the coming years?
DEPOUX: In the past decade, we have seen Chinese companies leapfrogging globally in many industries. China has made rapid progress in the development of AI technology, becoming one of the global leaders, and the pace will further accelerate. AI will unlock massive opportunities for our business. We can help our clients harness AI with their operations, such as predictive supply chain optimization, autonomous manufacturing, and hyper-personalized customer engagement, ESG (environmental, social and governance) compliance and risk management. There is no doubt AI will continue to bring huge opportunities, yet the misuse of AI technology is also capable of creating serious worldwide risks and challenges. As one of the technology leaders, China should also take more responsibility to promote sustainable development of technology and tackle challenges for all human beings through global collaboration on governance.
WANG: As Chinese enterprises accelerate their global expansion, with overseas talent demand growing by 35 percent last year, the integration of AI technology presents unprecedented opportunities for workforce transformation. At LinkedIn, we're witnessing how AI can enhance talent acquisition and development while maintaining human-centric values.
LinkedIn is leveraging AI technology responsibly to help Chinese companies connect with global talent more efficiently. For instance, our Recruiter 2024 has improved candidate response rates by 44 percent and accelerated hiring processes by 11 percent. Our recently launched LinkedIn Hiring Assistant automates repetitive recruitment tasks, allowing recruiters to focus more on valuable activities like building relationships with candidates.
SIM: The airline industry is shifting from rigid customer service frameworks to more dynamic, personalized approaches enabled by AI. We are seeing a move toward predictive service models and seamless omnichannel experiences. The key challenge is balancing automation with human interaction.
Since July 2024, we have incorporated generative AI into MARVIE, our virtual chatbot, which enables it to address a wider range of complex queries. We are working to streamline the repetitive tasks done by customer service agents by further leveraging generative AI.
China's investment in technological innovation is impressive. The government's support, coupled with its vast market, provides a solid foundation for technological breakthroughs.
XU: China's focus on technological self-reliance and strategic emerging industries provides a robust foundation for innovation. As an international aviation service provider deeply rooted in China, Cathay is fully committed to embracing digital transformation through generative AI and various digital initiatives to enhance our services. These digital technologies improve customer experience and boost operational efficiency. With strong government support, a vast talent pool, and a large-scale market, China is fostering a powerful innovation ecosystem, and we are confident in China's continued leadership in AI and we believe the emerging technologies will enable us to remain at the forefront of the aviation industry.
