Riding the hotel wave on the cusp of change

Q&A | Christopher Nassetta

How do you spend your weekend amid your busy schedule?

When I'm not working, I enjoy spending time with my wife and daughters - whether we're cooking on a Sunday afternoon, or attending a game or viewing the many sports that they participate in.

Christopher Nassetta, chief executive and president of Hilton Worldwide

What is the saying that you like the most?

Conrad Hilton's words to "fill the Earth with the light and warmth of hospitality". These words are also pretty much the driving force for Hilton Worldwide.

What do you value the most in your friends?

Loyalty. Some of my closest friends have been with me since childhood. To this day, I still live close to where I grew up and near to many long-term friends and family, whom I trust deeply and who have been very loyal and been at my side for many years.

What's the best way to break the ice with a Chinese businessman you meet for the first time?

Understanding and listening to individuals, irrespective of the country they are from, is the most important aspect that I consider when connecting with individuals. I also try to take time to ask the right questions, understand their business needs and interact with them on a more personal basis. Meeting interesting and amazing people from all over the world has been one of the favorite aspects of my job.

What kind of experience has shaped your thoughts the most?

I began my career in the hospitality industry working at a hotel in Washington, DC, in the engineering department. That experience gave me an early insight into the day-to-day operations of a hotel, which has helped shape many decisions over the years. One of the lessons that really stuck with me from that job is how important it is for every person on the team to play a role - no one should ever feel like they are too big or small to pitch in, and everyone should be treated with respect.

What do you dislike most about your appearance?

Well, I have to admit that I am a little surprised some mornings when I look in the mirror and I see all this gray hair - I wouldn't mind having less of those!