Philippines' business process growth fail on talent retention

The Philippine service sector has come a long way in just over a decade, with its tremendous growth owed in no small part to the business process outsourcing (BPO) industry.

BPOs are now among the big drivers of Philippine economic growth as they generate hundreds of thousands of jobs, foreign investments and foreign exchange revenues.

Today, the Philippines is a leading call center host. A Tholons 2013 survey listed the Philippine region of Metro Manila as the world's third top BPO destination, up from fourth place in 2012 from Tholons, a strategic advisory firm.