Xiaomi needs to take its customers more seriously

A recent news report on the battery fire of a Xiaomi smartphone caught my attention, because, as one among the millions of Xiaomi users, I should have concerns about my own safety.

A Xiaomi user, surnamed Wang, claimed that her Redmi Note 3 cellphone, which she bought from one of the country's biggest e-commerce platforms at a price of 1,299 yuan (about $190), caught fire while charging.

She reported the case to Xiaomi Corp, which, before having conducted a thorough investigation, promised to provide a refund and an additional 600 yuan in compensation, according to the Beijing Morning Post.