Fees for plane ticket refunds still too high

SOME AIR TICKET agents and airlines charge high fees, up to 80 percent of the ticket price, if a consumer seeks a refund for a ticket they want to cancel. Some will even not accept claims for discounted tickets. Beijing Youth Daily comments:

The agents and airlines argue that when consumers buy a ticket, they are informed of the refund clause in advance, and in doing so agree to the terms. If the ticket holder refuses to pay the refund fee, they are in breach of the agreement.

However, in cases where people have taken their claims to court, the exorbitant refund fees are judged to lack legal support and infringe upon consumers' interests, and the agents and airlines are urged to lower their refund fees to a reasonable level.