怎樣回答沒有把握的事情
[ 2006-10-17 10:34 ]
在辦公事務中，若有客戶向你咨詢一件你沒有把握的事情，你該如何回答呢？我們看看下面這位是怎么回答的吧！
A: Good morning. Can I help you?
B: Good morning. Is this Modern Office Ltd.?
A: Yes it is.
B: I'm Mike & C. Ltd. I want to know if our order is in shipment.
A: I'm afraid I'm not sure on that. Is there a number where you can be
reached?
B: Yes, 852-3432. How soon can you get back to me?
A: I should be able to get this information for you by this afternoon. I'll
call you as soon as I know.
B: All right. Please leave a message with my secretary if I'm not in.
(英語點津Annabel 編輯)
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