Improve after-sales service

Comment on "Character building holiday destinations" (China Daily, May 3)

Many Chinese firms are good at high-pressure sales but poor at after-sales service. Buying a brand-new commodity is a gamble. The seller always tries to avoid his responsibilities, even within the so-called warranty period.

The primary objective of companies is to sell rather than provide a service, because for them there is no profit to be made in a service. Generally speaking, enterprises need to build up a service culture, but it will take ages to reset their mindset.

A reader, on China Daily website

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(China Daily 05/24/2012 page9)